Every now and then, I read an inspirational article that demonstrates how great customer service is still possible. Once such recent news story was about Quicken Loans and how it sped to the top of its industry, led by exceptional customer service. (To read the full...
Recently, I did several secret shopper visits in two small towns in the Midwest. I was expecting to experience exceptional customer service – the kind of service that just makes you think, “Wow! I wish I lived here.” Unfortunately, my compared experiences of the two...
Memorial Day has come and gone, and we are once again thankful for all the things our service men and women have done for us and our country. This makes me wonder about the relationships we have between our organizations and our customers. Will our customers remember...
Once again, I was stumped by what seemed like an easy-to-answer question. I had just finished a long week of workshops and keynote presentations, focusing on positive attitude and customer service. At the conclusion of one session, an attendee asked me the following:...
This Friday, May 17th, beginning at 11:45am, Barbara Khozam is presenting to more than 400 local businesses, community leaders, and private citizens at the “Spirit of the Barrio” luncheon event in San Diego, CA. [youtube=https://youtu.be/W0NhE187jRs] Barbara will be...
