by Barbara Khozam | Aug 23, 2012 | Customer Service Escondido
My coach, mentor and friend, Dave Sheffield, wrote a great article on customer service. Feel free to leave your comments at the bottom. Thanks, Dave, for letting me share. 7 Miles for Sushi by Dave Sheffield on Thursday, August 16, 2012 at 9:30am · “Never judge a man...
by Barbara Khozam | Aug 16, 2012 | Customer Service Escondido
Excuse me, this is a private conversation. Negative Ned Says… “Chatting with my friends on the phone is my priority. You’ll just have to wait. Not to mention the texting I have to do when I get off the phone. So just cool your jets and don’t irritate me. After...
by Barbara Khozam | Aug 15, 2012 | Customer Service Training
Great news! My company and I are honored to have made it into the July-August 2012 edition of 11:11 Magaine. This magazine is created by an amazing woman named Simran Singh and is “Devoted to the Journey of the Soul.” My interview is on pages 46-47. Feel...
by Barbara Khozam | Aug 9, 2012 | Customer Service Escondido
You don’t want to invade a person’s privacy, duh. Negative Ned Says… “I don’t call my customers by name because, for one thing, some of them have names with too many syllables. Or their names sound like video-game characters. My memory isn’t that good, either....
by Barbara Khozam | Aug 2, 2012 | Customer Service Escondido
As I watched USA’s “Fab Five” (women’s gymnastics team) win the gold medal in the team competition, it dawned on me that their journey to success is similar to the success of businesses that provide excellent customer service. Here are the FIVE...
