Imagine parking in what appears to be a public lot, only to return and find your car gone—towed without warning and costing you nearly $500 to get it back.
That’s exactly what happened to me at the Courtyard by Marriott in El Cajon, CA, and I’m not alone. This is a pattern, not an accident. Here’s what happened and what you can do to avoid falling into a similar trap.
Real-World Story: The Marriott Towing Scam
I arrived at The Magnolia for a show and parked in a lot clearly marked “PUBLIC PARKING” in large green letters at the entrance. There were no signs indicating hotel-only spaces or any risk of towing. But when I returned, my car—along with at least three others—was gone.
The cost to retrieve it? $480.
After investigating, I discovered this Marriott has an arrangement with Western Towing, and hotel staff actively monitor and report unsuspecting visitors the moment they walk away. One employee even admitted that cars get towed here all the time—meaning this is a known issue, yet nothing is being done to fix it.
According to California Vehicle Code 22658 (1), property owners must post clear signage at all entrances warning of towing. No such signs exist.
This isn’t just unethical—it may be illegal.
Strategies That Turn It Around
If businesses want to build trust and protect their reputation, here’s how they can prevent predatory practices like this:
- Install Clear, Visible Signage
Businesses must make it obvious where guests can and cannot park. A single, well-placed sign could prevent unnecessary frustration and financial loss.
- Issue Warnings Instead of Towing
Rather than towing cars immediately, businesses should issue warnings or tickets first. This approach is more customer-friendly and still enforces parking rules.
- Provide On-Site Assistance
Hotels near event venues should station an employee outside during peak times to direct visitors. Proactively guiding people to the right spots prevents confusion and unnecessary towing.
Remember:
Your reputation is built on trust. If your business profits from deception, expect that word will spread—fast.
The Courtyard by Marriott and Western Towing have ignored multiple complaints about this practice. So, I’m taking this public to warn others. If you’ve experienced something similar, share your story and help expose predatory practices.
Have you ever been unfairly treated by a business? Drop your story in the comments below!
