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How Technology Alone is BAD Customer Service
Have you noticed the latest in-dining restaurant trend in which ordering food is done ONLY via a smartphone app or by QR code scanning? Sounds like a genius idea for proficiency and accuracy, doesn’t it? Well, I can tell you that not all restaurants combine this...
Customer Service Week 2021 – Day 5
Today’s HEART word is Thank you. Saying Thank you is the easiest form of acknowledging someone else’s service to us—or gift or compliment or gesture. Always thank customers and fellow co-workers after you interact with them—if only for the mere fact they shared some...
Customer Service Week 2021 – Day 4
Today’s HEART word is Refresh. To refresh is to re-set our bodies and minds back to a state of balance. Many of our daily tasks can be routine and monotonous. After a while, this can weigh heavily on us. So, today, make an effort to get out of your rut and try...
Customer Service Week 2021 – Day 3
Today’s HEART word is Attitude. Attitude is how we see others and how we treat them based on our perceptions of them, and it can be either positive or negative. If you start to sense a bad attitude creeping in on you, acknowledge what you are feeling and why. Then...
Customer Service Week 2021 – Day 2
Today’s HEART word is Energy. Energy is that inner-spark inside us that ignites our blood to flow throughout our bodies and neurons to fire within our brains. If you’re starting to drag a little, get up and get moving. Stretch, take a short walk, do some jumping...