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How to Lose a Retail Customer in 30 Seconds or Less
I saw it with my own eyes. I wanted to say something but I just stood and watched in shock and amazement. Real-world example: The scene took place in one of those mail stores. There were two female employees in their 20's working behind the counter. One was...
TIP 11: Take Your Time if Lots of Customers Are Waiting in Line.
Let them wait! What doesn’t kill them will make them stronger. Negative Ned Says... “Keeping customers waiting in line builds their desire for our product or service, right? Lines are just an unavoidable part of doing business. I like to take my time with each...
Check out the latest news on my company.
Check out the latest news on my company. I'm excited about this article. See what you think and vote for me. I need your support. https://ow.ly/aWkso
Do you REALLY know what your customers think of you?
Many businesses claim to "know" their customers. They "know" how customers like to be greeted. They "know" customers don't mind waiting on hold for over 5 minutes. They "know" their customer's preferred communication style - or so they think. They "know" it all until...
TIP 10: Look Busy if a Customer Seems Lost or Confused.
They’ll figure it out eventually. Negative Ned Says... “Some people come wandering through like they don’t have a clue how to find things. I’ve got a firm rule: Let them figure it out on their own. We have signs all over the place. See, the problem is, if you try to...
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