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TIP 6: Don’t Smile.
Smiling causes wrinkles—can I collect workers’ comp for this? Negative Ned Says... “You want me to smile? I’ll smile when I win the lottery. You see anything to smile about around here? This is the face I make when nothing is going right and I don’t have any reason to...
American Airlines – mixed service creates mixed reviews
Inconsistent behavior creates disappointed passengers. Real-world story: It all started on March 8th. I was flying out of San Diego to Philadelphia on American Airlines. My original flight was delayed so I was transferred to another flight at another gate. The flight...
Shocking discovery at Hilton Hotel
It was just another seminar at another hotel - or so I thought. To my surprise, I witnessed something unusual. Are you ready?...are you sitting down?...yes, I experienced FABULOUS customer service! Real World Story: It all started at 8:45 am on March 8th at the Hilton...
TIP 5: Dress Nicely for Work, Only if Your Boss Will Be There.
They’re lucky you’re even wearing shoes today. Negative Ned Says... “What I wear is how I express myself. Don’t go trying to suppress my self-expression! I don’t happen to go along with your television-magazine-Hollywood-image of what I should look like. Yeah, as a...
How Karaoke and Cookies Create Captivated Customers
Real World Example: It was a normal day at the airport, or so I thought. I was flying out of the San Diego airport on my way to Salt Lake City. I was on my way to the gate when I heard music. Loud music. As I looked to see where it was coming from, I saw Southwest...
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