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How Organizations Deliver BAD Customer Service
[ This post is the introduction to my book How Organizations Deliver BAD Customer Serivice. In the weeks and months to follow, I will share with you my 30 TIPS and strategies that turn BAD customer service around! ] Can you recall the last time you wanted to throttle...
Are you Intentionally Delivering BAD Customer Service?
Cover Story Ric Thompson and Barbara Khozam Click here for complete article: https://www.smallbusinessceomagazine.com/currentissue.asp?showdate=1/1/2012
Hey, Cynthia Magg interviewed me for The
Hey, Cynthia Magg interviewed me for The Athlete's Mindset. Check it out! https://ow.ly/6i6dy
Beware: Payless often means Pay More!!!!!
It wasn't one person, it was three. It didn't happen once, but three times. It must be a company requirement or something. To what am I referring? Poor customer service and overcharging. That's what I'm talking about. Here comes the story: Company name: Payless...
Week 50 – How to keep “Bah Humbug” out of your Holiday Spirit.
Since I've gotten so many requests, I am posting a summary of my lighthearted Toastmaster speech about Holiday Spirit. Ah, the holiday season. I just love the sweet smell of pine from the Christmas trees. And the beautiful, twinkling lights hanging from the eaves of...
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