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TIP 1: Tell Your Customers Just How Much You Hate Your Job.
Customers should sympathize with you–you’re the one who has to work here! Negative Ned Says... “Of course I hate my job! That’s why they call it ‘work!’ Duh! That doesn’t mean I don’t know how to pretend that I like working here. I do that a lot, but I don’t see the...
How Organizations Deliver BAD Customer Service
[ This post is the introduction to my book How Organizations Deliver BAD Customer Serivice. In the weeks and months to follow, I will share with you my 30 TIPS and strategies that turn BAD customer service around! ] Can you recall the last time you wanted to throttle...
Are you Intentionally Delivering BAD Customer Service?
Cover Story Ric Thompson and Barbara Khozam Click here for complete article: https://www.smallbusinessceomagazine.com/currentissue.asp?showdate=1/1/2012
Hey, Cynthia Magg interviewed me for The
Hey, Cynthia Magg interviewed me for The Athlete's Mindset. Check it out! https://ow.ly/6i6dy
Beware: Payless often means Pay More!!!!!
It wasn't one person, it was three. It didn't happen once, but three times. It must be a company requirement or something. To what am I referring? Poor customer service and overcharging. That's what I'm talking about. Here comes the story: Company name: Payless...
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