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Customer Service in the Age of COVID-19
Sometimes a customer service mishap is so ridiculous that it’s difficult to believe, especially in the age of COVID-19. A colleague recently shared the following story with me. Real World Story: I’ve been stuck at home for what now seems like an eternity, and I’ve...
Be Careful of Judging People
Have you ever been treated differently because of your appearance? Good or bad? Well guess what? So have your customers. It's hard NOT to judge but it's essential in delivering an extraordinary customer experience. If you do this right, you WILL surpass your...
Delivering customer service as a team experience
I often write about the importance of consistency in customer service. And part of that consistency includes making sure that every single team member delivers service at the same high level. The following story comes from one of my colleagues. Real World Story: I...
The Benefits of Customer Service Satisfaction
In this short video, you'll learn one of the top reasons customer satisfaction is so important for you, your customers, AND your bottom line. A colleague recently shared the following story about online reviews. Real World Story: I am new to the area where I...
How to zap negativity by dreaming about a vacation
When you have something to look forward to, like a vacation, you can change your negative thinking to positive. Watch this quick video for an example or two. Real World Story: Our thoughts are what make us negative or positive people. They can make us sad. They can...
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