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Why it’s important to laugh everyday
Life is too short to be serious all the time. Let's take some time every day to laugh to feel happier and to deliver exceptional customer service! Watch this video for some practical insight. Real World Story: Nothing is more contagious than laughter. It makes you...
How to Stop Negative Thinking
Are you ever consumed with negative thinking and worry? Do you want to learn some easy steps to change your thinking? Watch this video for some practical and realistic insight. Real World Story: Negativity has been proven to be evolutionary. Knowing which plants are...
Thank You to All Healthcare Workers!
First and foremost, THANK YOU to all the healthcare professionals and first responders who continue to work through the COVID-19 pandemic. We’re in your hands when we’re at our most vulnerable, and we will never forget that. Our communities, our nation, and the world...
Face-to-Face Customer Service in the Age of Coronavirus
As COVID-19 continues to spread, it’s difficult to maintain our usual face-to-face approach to great customer service, especially for those of us who work in the medical field. A colleague told me the following story. Real World Story: “Today I went to physical...
How to “Fake it till You Make it” in Customer Service
A colleague recently relayed the following story about a local grocery store chain that is taking its customer service to the next level, but it seems not every employee is yet 100% on board with presence and follow-through in an attempt to “fake it till you make it.”...
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