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From Frustration to Fanatic: Turning Negative Feedback into Brand Loyalty
Every business, no matter how exceptional, will inevitably encounter negative feedback. It's an unavoidable part of the customer journey. For many, a scathing review or a frustrated complaint can feel like a punch to the gut, a direct attack on their hard work and...
Why the Human Touch Still Matters in AI-Powered Customer Service
In today’s digital landscape, artificial intelligence (AI) has revolutionized customer service. From chatbots to automated email responses, businesses are increasingly relying on AI to handle routine queries, streamline operations, and offer 24/7 support. While this...
Real-Time Collaboration: The Secret Weapon for Next-Level Customer Service
Imagine this: your customer is trying to navigate a confusing payment portal. You’ve sent them the instructions. They’ve tried. And failed. You’ve re-explained. They’re frustrated. You're frustrated. The clock is ticking, and satisfaction is sinking. Now imagine this:...
The Subscription That Wouldn’t Die
It started innocently enough, a mysterious $12.99 charge on my credit card labeled “Monthly Premium Access.” Premium access to what? I hadn’t knowingly “accessed” anything in months, unless you count repeatedly hitting “remind me tomorrow” on software updates. After a...
Self-Service 2025 Trends in Customer Support
Customers increasingly prefer to solve their own problems without ever talking to a customer service representative. In fact, 67% of people would rather use self-service options than reach out to a support agent. This shift isn’t just a trend, it’s a growing...
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