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The BASICS of customer service make all the difference
My mother and I have frequented Portinos Restaurant for years because it’s the closest restaurant to her hairdresser; we make those outings half-day occasions to hang out together so convenience is key. Real World Story: In the past, the food has been really good, but...
Virtue of Patience — an especially important virtue when we vie to deliver great service
Daily life puts many demands on our time. And while we run around in a frenzy trying to complete all of our day-to-day tasks and plans, we need to stop, take a breath, and remember the virtue and grace of patience. The following story was told to me by a colleague and...
How to use Active Listening for delivering exceptional customer service
A colleague recently relayed to me a story that floored me, to say the least. Real World Story: My husband recently passed away, and I had the daunting task of having to move and cancel and transfer various utilities and home services. Unfortunately, many of our...
How to make positivity contagious for improved customer service
Negativity has always been easier to pass along than positivity. This is largely due to our antiquated human nature of day-to-day survival against the world around us. Our existence depended, historically, on knowing where dangers could be found. So passing on this...
Home Depot Steps Up, Again: unexpected lessons in great customer service
A few months ago, I posted an encouraging story about Home Depot and the great service it provided to a friend of mine. Following is another Home Depot service story relayed to me by that same friend. Real World Story: Over the Thanksgiving holiday, I talked with my...
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