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Good Manners for Good Living — Life Lessons for Better Customer Service
I’m sorry to report, but I guess it’s true. Good manners are dead. And I’m not talking about the rigid and overly cumbersome manners of the Victorian or post-Edwardian era depicted in Downton Abbey. I’m talking about the simple social graces of listening, caring and...
Customer Service Lessons from Albuquerque’s Tourism Industry
It’s official. I love Albuquerque. From the moment I arrived until the second I left, I was treated like a queen—and what girl doesn’t want that? Real World Story: I was booked for a live morning interview with an Albuquerque local TV station. My schedule was tight,...
Customer Service Expert Engages Crowd
Barbara getting the crowd into the presentation in Kuala Lumpur.
Happy “New” Year!
New Year. New Focus. New Opportunities. New Chances to Help Others. Here's to a "NEW" year for us all!
Happy Holidays
Happy holidays and warm tidings to one and all! During the last couple of months, I’ve written about making the holidays just a little nicer for everyone you encounter, the power of positivity and being nice, and the benefits of giving over receiving. So, this holiday...
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