Blog
Barbara’s Blog
Follow
Subscribe
A Cool Concept with no Substance Makes for BAD Customer Service
Have you ever discovered a cool new business like a restaurant that promised a great experience, but it left you feeling less than thrilled because of customer service that couldn’t back up that concept? Real World Story: Recently, a friend took me to a new organic...
Boost your Customer Service with the power of helpfulness
Have you ever experienced the contagiousness of helping others? Real World Story: On a recent whirlwind business trip, while I was sitting in a plane waiting for other passengers to board, I couldn’t help but notice a woman walking toward me down the aisle. She was...
Doubletree Doubles Down on Exceptional Customer Service
Doubletree continues to provide exceptional service. Several weeks ago, I wrote about my memorable Doubletree hotel stay in Phoenix. This week, we’ll hear about the Doubletree in Scottsdale from a colleague of mine who shared the following story with me. Real World...
How to speak up without throwing up – Presentation skills from a professional speaker
Does the thought of having to speak in front of a room full of people frighten you? Has this fear kept you from advancing in your career? Not to worry. By following my four simple steps, you can learn how to present expert presentations—flawlessly, with enthusiasm and...
Barbara Khozam Customer Service Expert with Energy and Tangible Tips
Suzy Garcia, Area 9 Governor of Toastmasters International talks about how much she really enjoyed Barbara's presentation that included tangible tips and so much energy
Let’s Talk About Your Event
