Hey folks, I just had to share my recent experience staying at the Albuquerque Marriott Pyramid North. Buckle up, because it's a bumpy ride. So, picture this: I'm in town for a conference, excited to soak up some knowledge. I hop in an Uber from the airport to the...

The essence of customer service may be summoned up as people being of service to others, so having an attitude of service is essential for customer service professionals. And when customer service is delivered exceptionally well, it can dispel some of the myths that...

Getting good service from a large company can be an exasperating and exhausting experience, especially when trying to reach a live person on the phone. Getting through today’s “modern” phone trees and multitude of prompts can drive any normal person to insanity. And...

A colleague shared a recent experience that left him believing that at Ross, you dress for less—but it comes with less-than-desirable customer service, that is. Like many of us, nothing is more aggravating to him in retail customer service than cashiers who simply go...

Customer service at its best makes people feel heard and cared for. It goes beyond selling customers goods and services. It’s more about creating great experiences that keep customers coming back again and again. A colleague shared the following story about an...