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How to love the job that you hate
Loving your job begins with ensuring that your values align with your employer’s mission. This is an important principle that I teach employees in my customer service trainings. It’s hard to work for a company that you hate. And at the root of such hate, you’re very...
Three Ways to Simplify Communication
Communicating with people is not a difficult task. However, ensuring that people understand exactly what you’re communicating can be problematic. And miscommunication can cost your business a lot of time and money. Have you ever asked someone to do x, y, and z, only...
Money as a Motivator: Miracle or Misfire?
I hear time and again from managers everywhere how “My employees are only motivated by money.” When I ask how they know, the usual reply is “When I ask what motivates them, they always say ‘Well, a raise would be nice.’” While people SAY they are motivated by money,...
Five Reasons Managers DON’T Give Recognition
In last week’s post, we covered the essentials for effective recognition of others. In this week’s post, we’ll discuss some of the most common objections for giving employee recognition. (This information was gleaned from the book The Carrot Principle by Arian Gostick...
Not all Thank You’s are created equal
I’ve recently been asked by several clients to deliver presentations to their organizations on the power of appreciation. It appears that companies are starting to realize more and more that a little appreciation can help to engage, RECOGNIZE, and encourage employees...
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