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From Mediterranean to Mediocre: how a restaurant bellyflopped
The restaurant business is an unforgiving business. Success rates are low, competition is fierce, and reputation is everything. But, you can take measures to ensure that your restaurant — or any other type of business, really — doesn’t bellyflop because of bad...
The Royal Treatment at the Dairy Queen
A recent human-interest story spread across the viral airwaves, in which a Dairy Queen manager forced a customer out of his store for stealing money from a blind person. Click on the link that follows for the full story:...
Different Styles of Leadership That Help You Develop Skills and Confidence
Working with people may sometimes be a difficult proposition. You have to deal with a wide range of personalities and temperaments on a daily basis. And as a manger of people, this task of working with different types of team members can be daunting. The key is...
How the phrase “no problem” is a HUGE problem!
The other day, I was reading a blog post by a writer who raved about the phrase “no problem.” She just LOVES it when customer service agents reply to her requests with this phrase. In fact, she even recommends that every company on this planet institute this phrase as...
How to LEAR at Screaming Customers in 4 Easy Steps
Anyone who’s ever worked in customer service will tell that the job is not always about smiles and happy customers. This is especially true when you consider that most customers won’t contact you to tell you what a fantastic experience they’ve just had with your...
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