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How I found my sole mate!
My feet hurt, and I need new shoes. BUT, I dislike shoe shopping. Shoddy feet from years of competitive sports and the fact that I wear a size 10.5 make shoe shopping a real challenge — to say the least. Recently, I shopped eight stores, but came home empty handed –...
Do you know if your customers are happy with you?
Happy customers are loyal customers. Loyal customers are repeat customers. They will continue to purchase your products and services again and again. They will also refer to you their friends, family, coworkers, and neighbors. As you can see, repeat customers can make...
Why is customer service training alone useless and futile?
My love, my passion, my desire is to train and enable as many people as possible to provide exceptional service. To put it simply, I just want everyone to be nice to one another. Is that really too much to ask? Not only that, but I love getting people excited about...
Has Your Dry Cleaner Ever Hung You Out to Dry?
I’ve been searching a long time for a dry cleaner that is affordable yet effective. For more than three years now, I’ve tried at least 10 different cleaning companies. My problem is personal, and I’m a bit embarrassed to be sharing it here. But, it is at the crux of...
How Free Pizza Brings in the Dough
Do you ever get blown away by exceptional customer service? Real World Story: Every year, three Toastmaster buddies and I volunteer to announce the Oceanside Fourth of July Parade. We’re assigned to sit at different stations along the parade route and make scripted...
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