I recently wrote about how cable companies are notorious for having the worst customer service of any industry and shared a great story from a colleague. That, apparently, got readers thinking, and I received another cable company service story that gives a glimpse...

Cable companies are notorious for having the worst customer service of any industry. So, how about I blow your mind with a customer service story about Spectrum that will leave you smiling? A colleague shared the following story with me. Real World Story: “We are in...

A colleague recently shared his customer service experience of contacting his business email hosting service after having no access for more than 16 hours. Real World Story: “The customer service experience I’m about to share with you is a true story. I’m not crafty...

A colleague recently shared his thoughts on old-school employee incentive programs, like Employee of the Month, as an organization’s internal booster of customer service delivery. Real World Story: “Recently, I’ve been thinking about how employers incentivize...

I recently had a medical emergency in which dealing with medical staff was more painful than my physical ailment. Through this experience, I discovered that I felt much better in the rare instances when I dealt with kind and caring medical staff. Their approach to...