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Kindness—Does It Need to be Real?
We’ve all heard the term “Fake it ‘til you make it.” But, can we truly apply this philosophy to customer service? If customers know that you’re “faking kindness,” won’t that annoy them? Does it annoy you when someone isn’t being sincerely kind to you? OR, do you...
Can Healthcare Make Great Strides by Rolling Out the “Red Carpet”?
While watching the Oscars last Sunday, I was riveted by the attention given to the celebrities who walked the red carpet. The media swarmed around them as hundreds of thousands of people lined the streets for a glimpse. All watched attentively these “special” people...
Barbara joins the MileHi Club! Don’t miss her BAD interview on MileHiRadio.com
What’s better than joining the MileHi Club? Listening to Barbara Khozam’s interview by Greg Giesen on MileHiRadio.com, that’s what! Don’t miss this humourous and insightful interview about today’s prevalent BAD Customer Service, hosted by Greg Giesen and Dr. Allison...
BAD scripts = MAD customers!
We’ve all had it happen. We’re talking to a customer service agent, for a few seconds only, before we realize that we’re talking with a robot. The agent is obviously reading from a script, so he’s truly not listening. As customers, this is maddening to us. As...
BAD Customer Service – It’s Everywhere!
Have you noticed customer service lately? Let’s face it. Customer service is B-A-A-A-A-A-D, no…wait a minute. Customer service is terrible — everywhere. People are so accustomed to getting lousy service that when they are treated well, they are often surprised and...
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