Blog
Barbara’s Blog
Follow
Subscribe
How to Set a Goal That Creates Success Rather Than Encourages Deceipt
I’m a huge advocate of setting goals. And many companies, along with their individual departments, set new goals at the start of every year. But some goals may actually be counterproductive. When goals are too narrow and inflexible, they may discourage your team...
Mission Statements: Worthless or Worthwhile? The truth revealed.
Once again, it’s January: a time for New Year’s resolutions and goal setting. I’m a big proponent of goal setting. Not only do I teach it, but I also set goals myself. However, for goal setting to be effective, you must first set the big picture. In most companies,...
Are Good Manners a Thing of the Past?
It seems that every new generation gets further and further away from good etiquette. Are good manners no longer in vogue or perhaps I just have high expectations? Am I alone on this because I’m too focused on customer service as a profession? This past holiday...
Is Customer Service the New Marketing? The latest debate.
Is customer service the new marketing? This question isn't just about the increasing importance of social media and customer reviews, or rising consumer disenchantment with traditional marketing. For some, it's about making the decision between long-term reputation...
TIP 30: Don’t Update Your Skills—Ever.
The more you know, the more you’re expected to do. Negative Ned Says... “I got the job, so that must mean they’re happy with me as I am. What’s the point in learning anything new? If it ain’t broke, don’t fix it. I got hired to work here because I know my stuff. So...
Let’s Talk About Your Event
