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At Red Robin, Every Meal Comes With a Side of Great Customer Service
One of the most important secrets for providing great customer service is consistency. No matter how great your customer care is, if you can't deliver it consistently, you won't achieve the results that you want. Day in and day out, week after week, your commitment to...
TIP 27: Be Ignorant About Your Company’s Products and Services.
You can’t remember what you ate for breakfast, yet they expect you to know product details. Negative Ned Says... “I don’t know much about my company other than what day I get paid and what time my lunch break is. I don’t need to know any more than that, do I? Most of...
TIP 26: Never, Ever Follow-Up on a Complaint.
It’s just not in your job description. Negative Ned Says... “When a customer leaves, I’m relieved — especially if he leaves mad. He’s out of my hair! As far as I’m concerned, that’s the end of it. I don’t see why I need to follow up to ensure he comes back. It’s not...
How a Simple Acknowledgment Can Create Customer Loyalty
Okay, I'm going to admit it. I just had another birthday. But, I'm not big on celebrating my birthday: I don't like big parties, lots of presents, or people fussing over me. But, I do like it when people simply remember to wish me a happy birthday. And, apparently,...
TIP 25: Say to Your Customers, “I Don’t Know” or Just Make-Up Something.
It’s just easier this way. Negative Ned Says... “If someone asks me a question and I don’t know the answer, I’m perfectly willing to say, ‘I don’t know.’ I’m just being honest! (Although, sometimes, I guess at the answer so they don’t think I’m dumb — or I take the...
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