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Is your online customer service losing customers?
I'm always interested in the latest information and statistics on Customer Service. Read the twelve statistics below and see how many relate to you and your company. I'd love to hear your feedback....
TIP 13: Talk Fast and Use Fancy Lingo to Mystify Your Customers.
If you say it fast and with enough technical difficulty, they’ll just go away. Negative Ned Says... “I must demonstrate that I am smarter than my customers; otherwise, they won’t listen to me and respect me. I feel smug that I know so much more than they do. The more...
TIP 12: Interrupt Your Customer When You Know the Answer.
Jump right in and save everyone time and effort. Negative Ned Says... “Listen, whatever your problem is, I’ve seen it like a thousand times. So I don’t need to hear every little detail or every microscopic consequence of what you’re dealing with. Plus, I don’t really...
How to Lose a Retail Customer in 30 Seconds or Less
I saw it with my own eyes. I wanted to say something but I just stood and watched in shock and amazement. Real-world example: The scene took place in one of those mail stores. There were two female employees in their 20's working behind the counter. One was...
TIP 11: Take Your Time if Lots of Customers Are Waiting in Line.
Let them wait! What doesn’t kill them will make them stronger. Negative Ned Says... “Keeping customers waiting in line builds their desire for our product or service, right? Lines are just an unavoidable part of doing business. I like to take my time with each...
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