I’ve recently been busy creating some exciting new videos to share with you. In this post, I’m sharing with you my video titled “Importance of Customer Service in Human Resources.” I hope you find the information insightful and useful in your organization. But before...
How many times have you heard the words “Please Hold”? I bet every single time that you did, your level of frustration went up a notch or two. Other than sitting in bumper-to-bumper traffic on your way home from a long day of work, nothing is more irritating,...
This week, I’m sharing with you a short 5-minute video from a young man who is on a quest to get people to say “No” to his “special” requests. Caution: when experimenting, you should always be prepared for unexpected results. Take a look at this video, then share your...
I couldn’t believe it! I had a great telephone conversation with a customer service agent at my bank. I am so accustomed to poor treatment that gets me extremely frustrated that this last experience took me by surprise. It was one of those experiences that leaves you...
Every now and then, I read an inspirational article that demonstrates how great customer service is still possible. Once such recent news story was about Quicken Loans and how it sped to the top of its industry, led by exceptional customer service. (To read the full...
Recently, I did several secret shopper visits in two small towns in the Midwest. I was expecting to experience exceptional customer service – the kind of service that just makes you think, “Wow! I wish I lived here.” Unfortunately, my compared experiences of the two...
