Memorial Day has come and gone, and we are once again thankful for all the things our service men and women have done for us and our country. This makes me wonder about the relationships we have between our organizations and our customers. Will our customers remember...
Once again, I was stumped by what seemed like an easy-to-answer question. I had just finished a long week of workshops and keynote presentations, focusing on positive attitude and customer service. At the conclusion of one session, an attendee asked me the following:...
This Friday, May 17th, beginning at 11:45am, Barbara Khozam is presenting to more than 400 local businesses, community leaders, and private citizens at the “Spirit of the Barrio” luncheon event in San Diego, CA. [youtube=https://youtu.be/W0NhE187jRs] Barbara will be...
Lately, I’ve been asked this question frequently, especially during my customer service training classes. The answer to this question is a resounding, “Everyone impacts the customer experience.” I’ve always advocated the attitude that “everyone is your...
Just when you think customer service can’t get any worse, you hear a story that simply surprises you. Real World Story: A few days ago, one of my clients shared with me the following story: “One day, I decided to call Mercury Insurance Group to ask about...
