by Barbara Khozam | Oct 25, 2012 | Customer Service Escondido, Customer Service Training
I found this article on the internet and thought I would pass it along. Feel free to leave your comments at the bottom. The complete company rankings Here’s a look at the methodology and full results of the MSN Money-JZ Analytics customer service survey for...
by Barbara Khozam | Oct 18, 2012 | Customer Service Escondido
I hear this question — more of an excuse really — often and usually from low-scoring customer service representatives. These types of reps whine and complain about the customer being rude, shifting all blame onto you, the paying customer. And if you stop and think,...
by Barbara Khozam | Oct 4, 2012 | Customer Service Escondido
Rules are rules. Negative Ned Says… “I didn’t make the rules; I just work here. There’s nothing I can do. That’s the company’s policy. If I made an exception for you, it wouldn’t be fair to everyone else. I think it’s a stupid rule, too, but there’s nothing I...
by Barbara Khozam | Sep 27, 2012 | Customer Service Escondido
All people are inherently nice-and now I have proof! My mother’s health has been declining for the past seven or so years. She’s at the point now where she must use a motorized wheelchair to get around. My mother is extremely independent and has mastered...
by Barbara Khozam | Sep 20, 2012 | Customer Service Escondido
The only thing I’m sorry about is working here. Negative Ned Says… “It’s not my fault the customer is unhappy with the product or service. Why apologize for something I had nothing to do with? Nobody wants to take the blame for something they didn’t do. If a...
by Barbara Khozam | Sep 13, 2012 | Customer Service Escondido
I just didn’t want to go there again. My last visit was a horrible experience, but my mother insisted. Perhaps I had a bad attitude before, so the negative experience may have been entirely my fault. You be the judge. Real world story: My mother and I entered...
