by Barbara Khozam | Jun 14, 2012 | Customer Service Escondido
I’m always interested in the latest information and statistics on Customer Service. Read the twelve statistics below and see how many relate to you and your company. I’d love to hear your feedback....
by Barbara Khozam | Jun 7, 2012 | Customer Service Escondido
If you say it fast and with enough technical difficulty, they’ll just go away. Negative Ned Says… “I must demonstrate that I am smarter than my customers; otherwise, they won’t listen to me and respect me. I feel smug that I know so much more than they do. The...
by Barbara Khozam | May 31, 2012 | Customer Service Escondido
Jump right in and save everyone time and effort. Negative Ned Says… “Listen, whatever your problem is, I’ve seen it like a thousand times. So I don’t need to hear every little detail or every microscopic consequence of what you’re dealing with. Plus, I don’t...
by Barbara Khozam | May 24, 2012 | Customer Service Escondido
I saw it with my own eyes. I wanted to say something but I just stood and watched in shock and amazement. Real-world example: The scene took place in one of those mail stores. There were two female employees in their 20’s working behind the counter. One was...
by Barbara Khozam | May 17, 2012 | Customer Service Escondido
Let them wait! What doesn’t kill them will make them stronger. Negative Ned Says… “Keeping customers waiting in line builds their desire for our product or service, right? Lines are just an unavoidable part of doing business. I like to take my time with each...
by Barbara Khozam | May 10, 2012 | Customer Service Escondido
Many businesses claim to “know” their customers. They “know” how customers like to be greeted. They “know” customers don’t mind waiting on hold for over 5 minutes. They “know” their customer’s preferred...
