by Barbara Khozam | May 3, 2012 | Customer Service Escondido
They’ll figure it out eventually. Negative Ned Says… “Some people come wandering through like they don’t have a clue how to find things. I’ve got a firm rule: Let them figure it out on their own. We have signs all over the place. See, the problem is, if you try...
by Barbara Khozam | Apr 26, 2012 | Customer Service Escondido
Hide and seek, not just for kids anymore. Negative Ned Says… “If they can’t see me, they can’t bug me. I don’t need to take care of another headache. Let someone else carry the load for once. Let ’em wait. Anyway, they don’t want me to bother them while they’re...
by Barbara Khozam | Apr 19, 2012 | Customer Service Escondido
Most people know that praise and recognition are good for business. It improves employee satisfaction, customer satisfaction and business profitability. But do most people know by how much? According to The Carrot Principle companies that recognize employees see a 3...
by Barbara Khozam | Apr 12, 2012 | Customer Service Escondido
Your name is no one else’s business. Negative Ned Says… “What’s the point of introducing myself or wearing a nametag? I’ll probably never see this guy again, and he doesn’t care what my name is. I sure don’t care what his name is. In fact, I should probably turn...
by Barbara Khozam | Apr 5, 2012 | Customer Service Escondido
Real World Example: The other day, I had a dentist appointment. I was a little nervous since I hadn’t had any dental work since I was a child – and that was NOT a pleasant experience. To say I was anxious is an understatement. I was downright petrified. I...
by Barbara Khozam | Mar 29, 2012 | Customer Service Escondido
Everyone knows eye contact is a sure sign of flirtation. Negative Ned Says… “In my peripheral vision, I can see that a customer needs my attention — but I’m busy doing my own thing. Besides, I don’t want to get involved in some lengthy conversation with him or...
