by Barbara Khozam | Feb 16, 2012 | Customer Service Escondido
Keep it real. If you feel grumpy, let it show. Negative Ned Says… “You think I ought to be all excited about this work? To me, it’s just a paycheck. Isn’t it enough that I do my job? I don’t have to act like I like it, do I? I’m not going to jump up and down...
by Barbara Khozam | Feb 2, 2012 | Customer Service Escondido
Being positive will suck the life right out of you. Negative Ned Says… “It’s really easy to nip in the bud a positive attitude if I watch the news right after I wake up in the morning. There’s always a world crisis, a murder, bad weather, or a depressing...
by Barbara Khozam | Jan 26, 2012 | Customer Service Escondido
Real World Example: It happened the other day. I wasn’t thinking about anything special. I just needed to complete the task of finding a pet sitter for my cat, Peaches. I called the PetSmart Pet Hotel and spoke with a gentleman named Mark. During our...
by Barbara Khozam | Jan 19, 2012 | Customer Service Escondido
Customers should sympathize with you–you’re the one who has to work here! Negative Ned Says… “Of course I hate my job! That’s why they call it ‘work!’ Duh! That doesn’t mean I don’t know how to pretend that I like working here. I do that a lot, but I don’t see...
by Barbara Khozam | Jan 12, 2012 | Customer Service Escondido
[ This post is the introduction to my book How Organizations Deliver BAD Customer Serivice. In the weeks and months to follow, I will share with you my 30 TIPS and strategies that turn BAD customer service around! ] Can you recall the last time you wanted to throttle...
by Barbara Khozam | Jan 5, 2012 | Customer Service Escondido, Customer Service Training
Cover Story Ric Thompson and Barbara Khozam Click here for complete article: https://www.smallbusinessceomagazine.com/currentissue.asp?showdate=1/1/2012
