Customer Service Tips: 7 Ways To Improve Your Skills TODAY
Like any other skill, if you don’t keep on top of your customer service skills, they will get dull and less effective. Sharpen your skills with these 7 customer service tips. AUGUST 21, 2013 Listen: You need to sharpen your customer service skills. Even if...
Customer Service Tips | Skills You Need
Regardless of the type of contact that you have with customers, whether it is over the phone, face-to-face, in a restaurant or shop, in an office or financial institution, in the entertainment or tourist industries, good customer service skills help everybody. A...
6 Ways Social Media Is Key to Your Customer Service Strategy
Social media is more than just a way to market your company; it is a platform to have a two-way conversation with your patrons and should be part of your overall customer service strategy. They ask, you answer. They complain, you explain. They thank you, and you can...
Customer Service or Customer Experience?
Customer service or customer experience? Are they the same thing? There’s been a lot of talk about whether marketing and customer experience are one and the same or if they replace each other – you know, “Customer experience is the new...