Customer Service that Keeps the Doctor Away
Because of the Covid-19 pandemic, medical organizations have had to scramble to adhere to CDC guidelines to ensure patients are kept safe. Not an easy job, and it’s been more important than ever to keep patients at the forefront of our attention and care while...
Covid-19 Vaccinations Mega Site Injects Caring in its Customer Service
A colleague recently told me about the following experience at the Covid-19 vaccination site at the Los Angeles County Office of Education in Downey, California. Real World Story: “I hate syringes. I hate getting them shoved into my arm! Needless to say, I was not...
A Dental Practice’s Customer Service that is Led by Compassion
Photo by Daniel Frank from Pexels A colleague recently told me about the following experience at his dentist’s office. Real World Story: “I must confess that I am one of those people who thinks that dentists charge too much money and are in the profession just for...
O’Reilly – a great customer service story
Have you ever had to shop for something that intimidated you and made you feel totally out of your element? This is exactly how I felt when shopping for a few car maintenance items at O’Reilly Auto Parts. Watch my video to learn how a service rep with an “attitude of...