O’Reilly – a great customer service story
Have you ever had to shop for something that intimidated you and made you feel totally out of your element? This is exactly how I felt when shopping for a few car maintenance items at O’Reilly Auto Parts. Watch my video to learn how a service rep with an “attitude of...
How to be of service to others
Did you know that helping others offers many advantages to the giver, especially being a happier person? Well, research shows there are many benefits to being of service to others. Watch my video to learn about all the benefits of having an “attitude of service.” If...
Happy Songs Create Happy Customer Service Reps
How you feel physically and mentally will determine how you deal with people, which is an important issue for those of us in the field of customer service. A recent article, which cites an interesting non-peer reviewed study, discusses how fast-tempo, high-key music...
Customer Service Qualifications
What is the number one characteristic that’s necessary for a great customer service agent? This video reveals the simple, yet important, answer. As my gift to you for watching, click here to receive your FREE copy of my 21-point customer service leadership tips...