How to Deal with Impatient Customers
Do impatient customers drive you crazy? Does their communication style make you feel angry and cause you to be less willing to help them? This energetic video clip shares some tips on how to communicate with those aggressive and fast talking folks. As my gift to you...
The 2020 Holiday Season of Thanks is Upon Us!
As we kick off the holiday season, let us give thanks for the things and people in our lives that help us get through each day. Whether or not we are fortunate to spend the holidays with family and friends, let us look forward to the day that we’ll soon be able to...
How to Improve Survey Scores
Learn simple tips and tricks to improve customer service survey scores that won’t break the bank. Hear a tip and listen to a story that illustrates the point in this video. As my gift to you click here to receive your FREE copy of my 21-point customer service...
How shutting off your TV can help you feel better
Do you watch the news every day? Do you come home from work and immediately turn on the TV? and then sit and watch it until bedtime? And for many of us, because of the pandemic and having to shelter in place at home, do we watch TV all day long? In this video,...