Customer Service Training - Barbara Khozam, Customer Service Speaker

Hilton Buddy Makes for a Memorable Customer Service Perk

by Barbara Khozam | Dec 18, 2019 | Customer Service Training

Real World Story: I recently stayed at a Hilton property, and an unexpected service perk I received was quite the memorable experience that I will not soon forget. This got me thinking about what we in customer service can provide our customers to show them our...

Happy Thanksgiving 2019!

by Barbara Khozam | Nov 27, 2019 | Customer Service Training

As that time of year for giving thanks is upon us, let us take a moment to truly be thankful for everything in our lives—the good and the bad. The good for the many wonderful memories they cultivate. The bad for giving us the opportunity to grow and be genuinely...

Falling Into a BAD Emergency Room Experience

by Barbara Khozam | Nov 21, 2019 | Customer Service Training

I pray this never happens to you or your loved one! Real World Story: Recently, my mother spent time in the hospital. It all started with a fall. She was transported by ambulance to the nearest hospital, where she spent a total of four days, and the service she and I...

When you “probably” should not be a customer service agent

by Barbara Khozam | Oct 24, 2019 | Customer Service Training

Real World Story: My stay was at the Microtel Inn & Suites by Wyndham in Denver, CO. Because of the brand name “Wyndham” in its title, I had high expectations for this hotel. However, it didn’t take long for disappointment to sink those assumptions. At the very...

Customer Service Week: October 11

by Barbara Khozam | Oct 11, 2019 | Customer Service Training

“We live in a world where the little things really do matter. Each encounter no matter how brief is a micro interaction, which makes a deposit or withdrawal from our rational and emotional subconscious. The sum of these interactions and encounters adds up to how we...

Customer Service Week: October 10

by Barbara Khozam | Oct 10, 2019 | Customer Service Training

“It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.” — Mark Cuban, Dallas Mavericks If you...