Exceptional Customer Service Comes from the Inside Out
Customer service is about people interacting with people. So it stands to reason that how your customer service team interacts and treats one another is a telling sign of how they treat your clients and customers. Real world story: Have you ever been in a store and...
HughesNet Redeems Itself as a Deliverer of Great Customer Service
About a month ago, a colleague told me a story that I blogged about concerning HughesNet not delivering on service. This week, that same colleague relayed the following story on how HughesNet delivered exceptionally well on service. I am pleased to tell you about how...
How To Develop an Attitude of Service for a Better Customer Experience
In the business of customer service, the customer is central to everything that we do. Customer service is about making a positive difference in the lives of customers. Real world story: If you’re like me, then you’ve probably had your fill of bad customer service...
Does Your Senior Leadership Deliver Great Customer Service?
When it comes to certain areas of your business, it’s easy to know that a long-term plan is necessary and must be implemented with buy-in and involvement from senior staff. Such areas may include research and developments, company growth, and sales strategies, for...