The customer service art of working with difficult clients
It’s not easy to stay cool under pressure. It is especially difficult when you deal with demanding clients who don’t understand your processes, policies or guidelines. So having the patience of a saint makes for great customer service delivery overall and especially...
How to elevate good customer service to exceptional service delivery
The most important component of exceptional customer service is communication, the ability to communicate with consistency, clarity and follow-through. It means not dropping the ball or dropping the problem onto someone else’s lap. Communication is the key to...
Half the battle of delivering great customer service is simply showing up
According to various surveys on customer service, one of the top five pet peeves that customers complain about is associates who are missing in action. If your place of business is supposed to be open for business, then staff need to be present and ready to greet and...
Does your medical practice’s customer service suffer from insurance shaming patients?
Not all health insurance coverage is created equally. Some insurance coverage is subsidized by our government for low-income and elderly people, known as Medicaid and Medicare, respectively. In California, Medicaid is known as Medi-Cal. And as a subsidized program,...