Little things that ring make hearts sing!
“We live in a world where the little things really do matter. Each encounter no matter how brief is a micro interaction, which makes a deposit or withdrawal from our rational and emotional subconscious. The sum of these interactions and encounters adds up to how we feel about a particular product, brand or service. Little things. Feelings. They influence our everyday behaviors more than we realize.”
— David Armano, Logic+Emotion
Think of a way to make a little difference with a customer, something that rings true to them. Maybe it’s a smile. Maybe it’s escorting them to where they need to go. Maybe it’s sharing a laugh. These little actions are memorable and create loyal customers.
Little things that ring make hearts sing!
For more information on Barbara go to www.BarbaraKhozam.com or Courses@BarbaraKhozam.com