It is worthwhile to watch them put on a smile!
“For my money, the two best customer service practices are sincere empathy over indifferent calmness and common sense over standard operating procedure. These two simple guiding principles remind us how easy it can be to transform the customer experience.”
— Anthony Tjan, Cue Ball
Think of a way today to show more empathy. When a customer says, “The parking is terrible.” How about responding, “So sorry about the parking situation. I’m glad you’re here, and I’m happy to take care of you.”
It is worthwhile to watch them put on a smile!
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