Make it clear you are here to lend an ear!
“Worry about being better, bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.”
— Gary Comer, Lands’ End
Practice being present today. When a customer is talking, stop all other activities, make eye contact and respond to what they said. For example, if a customer says, “I just got my nails done before coming in here today!” You could respond, “Wow! They look lovely. Purple is my favorite color.” This simple statement makes them feel heard. It makes them feel special.
Make it clear you are here to lend an ear!
For more information on Barbara go to www.BarbaraKhozam.com or Courses@BarbaraKhozam.com