I often preach that a person’s favorite sound is hearing his or her own name. That remains true, however even more personalization in customer interactions significantly increases the chances of continuing or earning brand loyalty. Other personalizations include tailored experiences that reflect their preferences, buying history, and even future needs. What ideas can you come up with to make customer service interactions feel more tailored and personal?
Need help brainstorming personalization ideas in your customer service processes? Feel free to schedule a complimentary 30-minute consultation with me!