Like any other skill, if you don’t keep on top of your customer service skills, they will get dull and less effective. Sharpen your skills with these 7 customer service tips.

AUGUST 21, 2013 Listen: You need to sharpen your customer service skills. Even if you’re an award-winning customer service guru at the peak of your career, if you’re not sharpening those skills, you’re letting them atrophy.

Best Customer Service Tips

Try one of these customer service tips to keep at the top of your game:

1. Look For The Common Ground

Psychologists call it “implicit egotism,” and it means people tend to like other people who are similar to them. Finding common topics of interest when talking with a customer shows interest and capitalizes on this facet of human nature.

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