Speaking Topics
Keynote Sessions
Customer service is no longer a department, it is a culture that flows through the veins of every great company. Your customers can instantly rave or complain to millions of people with one click of their mouse, DO NOT LEAVE THEIR COMMENTS TO CHANCE! Barbara delivers dynamic, humor filled programs for your events.
Watch Barbara In Action
Keynote Topics
“We wanted a speaker who could talk about customer service without boring the audience. Barbara was insanely engaging.”
Need To Discuss Your Event?
Every event is a little different. Barbara has delivered hundreds of presentations so she can customize the speech to fit your event. Tell us what you need and you’ll experience our customer service first-hand.
“We Loved Her Dynamic Presentation”
It’s hard to find a great keynote speaker who can deliver value and make it entertaining at the same time. A few takeaways:
- Internationally Recognized Speaker
- Your Audience Will Laugh, Learn And Be Inspired
- Custom Tailored Program
- You Get 10 FREE Books to give away
- And did we mention how engaging Barbara is?
How to Deliver an Extraordinary Service – in times of Covid
- Get your team to deliver a consistent experience to every person, every time
- Connect with customers while wearing masks and staying safe
- Simple tips to raise scores on customer satisfaction surveys
- Ways to create loyalty
- Gain and maintain repeat customers (without giving away the store)…
- Identify and avoid the most common customer turnoffs
- How to handle difficult customers (and coworkers) (without making yourself sick)
- Set the proper foundation for success at work and at home
- How to approach problems with a “Get over it and get on with it” attitude
- Keeping the fire of enthusiasm going
- Avoid being someone’s emotional garbage truck
Zap Negativity and Ignite Your Life
Leading for Service Excellence – in person and virtually
- Identify how to earn and keep the respect of your team
- Discover the best way to communicate your expectations and instructions – whether your people are in the office, or at home
- Learn how to recognize, reward and praise for maximum benefit
- Review how to motivate and inspire your team to greatness
- And much more!
- Identify and control YOUR emotional hot buttons
- Stop getting so worked up over little things
- Stay centered in pressure situations
- Safe ways to blow off steam
- Graceful “exit lines”
- And more!
Managing Emotions and Thriving under Pressure
Telephone Etiquette for our NEW World
- Two proven techniques for making callers feel welcome from the outset
- The Five Basic Strategies for handling a call efficiently
- Call “Transfer Tricks” that save time and energy
- “Phrustrating” Phone Phrases to avoid at all cost
- How to put on that “happy phone face” when you’re stressed and exhausted
- Why customer complaints can be your greatest opportunity
- How to use non-verbal communication to build rapport in seconds
- Giving yourself the gift of “No”
- How to motivate your team in good times and bad
How to Deal with Difficult People / Customers / Patients
Let’s Talk About Your Event
