Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
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Videos & Reviews
Blog
How Kindness Cures in Customer Service
My mother has always said, “Fill them with kindness.” So, it’s no big surprise that this has been my motto my entire life. In support of my mother’s philosophy, recent data now proves the importance of kindness in customer service in healthcare. In his recent article...
How Emergency Room Delivers Exemplary Service
This is a continuation of last week’s blog about my mom’s trip to the Emergency Room https://wp.me/pFwfG-mK From the moment I heard the voice on the other end of the telephone, I felt reassured and at ease. The caller immediately introduced herself to me as EMT...
Company Policy Causes a Trip to the Emergency Room
Have you ever received horrible service that was based on a policy that made absolutely no sense in your situation? Was the policy in your case so far removed from common sense that it simply left you shaking your head in disbelief? Worse yet, was the offending party...
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