Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
Can a BAD Last Impression Ruin a GOOD First Impression?
Good first impressions are critical to great customer service. Don’t let a bad last impression put you on the most critical list! Real World Story: I was feeling great after teaching a customer service workshop for 80 healthcare workers at a large medical group in...
How Favoritism Impedes Customer Service Morale
One of the most common complaints that I’ve noticed from employees and employee surveys during my many years in customer service consulting has been favoritism—the actual or perceived notion that a manager favors some employees over others. Yet, when managers and...
How Kindness Cures in Customer Service
My mother has always said, “Fill them with kindness.” So, it’s no big surprise that this has been my motto my entire life. In support of my mother’s philosophy, recent data now proves the importance of kindness in customer service in healthcare. In his recent article...
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