Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
Big Box Store Turns Ho, Ho, Ho into No, No, No
Black Friday is traditionally a shopper’s grand dream. However, it’s not surprising that, sometimes, the dream turns into a holiday nightmare — at least it did for the giant retailer Target. The trouble started with a price reduction misprint in a Target ad for a...
When a good deed turns into a real turkey
Recently, in one of my training classes, a participant told me that her colleagues were mad at their employer because it gave out turkeys for Thanksgiving to all its employees. Everyone started complaining about how some of the turkeys were bigger than others. Here,...
How to love the job that you hate
Loving your job begins with ensuring that your values align with your employer’s mission. This is an important principle that I teach employees in my customer service trainings. It’s hard to work for a company that you hate. And at the root of such hate, you’re very...
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