Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
%
Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
How can I possibly impact customer service when I don’t have direct contact with customers?
Lately, I’ve been asked this question frequently, especially during my customer service training classes. The answer to this question is a resounding, "Everyone impacts the customer experience." I’ve always advocated the attitude that “everyone is your customer,” and...
Mercury Insurance Group Turns a Bad Situation to Great
Just when you think customer service can’t get any worse, you hear a story that simply surprises you. Real World Story: A few days ago, one of my clients shared with me the following story: "One day, I decided to call Mercury Insurance Group to ask about insurance...
Where do you draw the line between love and hate?
Let’s Talk About Your Event
