What topics does Barbara Khozam cover in her keynote speeches?

Barbara Khozam focuses on customer service and patient experience in her keynote speeches. She provides actionable insights that help businesses improve their customer interactions and enhance overall satisfaction, making her sessions valuable for professionals in various industries.

How can I benefit from Barbara's resources on customer service?

Visitors can download valuable materials that offer practical strategies for improving customer service. These resources are designed to equip businesses with the tools needed to elevate customer interactions and drive better business outcomes.

Who is the ideal audience for Barbara's training sessions?

Barbara's training sessions are ideal for professionals and businesses looking to enhance their customer service strategies. This includes managers, team leaders, and customer-facing staff who want to improve their skills and positively impact customer satisfaction.

What can I expect from attending Barbara's speaking engagements?

Attendees can expect to gain insights into effective customer service practices and patient experience strategies. Barbara's engaging presentations are designed to inspire action and provide practical tools that can be implemented immediately for improved results.

How can I learn more about Barbara's approach to customer service?

You can explore Barbara's homepage for detailed information on her expertise, keynote topics, and available resources. This will give you a comprehensive understanding of her approach and how it can benefit your organization.

Customer Service Speaker | Barbara Khozam

Customer Service / Patient Experience Can Make Or Break A Business

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Customer Service Speaking Topics

Keynote Sessions

Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Customer satisfaction

How Do People Respond After Seeing Barbara On Stage?

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TIP 22: Never Say You’re Sorry.

by Barbara Khozam | Sep 20, 2012 | Customer Service Escondido

The only thing I’m sorry about is working here. Negative Ned Says... “It’s not my fault the customer is unhappy with the product or service. Why apologize for something I had nothing to do with? Nobody wants to take the blame for something they didn’t do. If a...

Lowe’s: A Thousand Light Bulbs But No Bright Ideas About Great Service

by Barbara Khozam | Sep 13, 2012 | Customer Service Escondido

I just didn't want to go there again. My last visit was a horrible experience, but my mother insisted. Perhaps I had a bad attitude before, so the negative experience may have been entirely my fault. You be the judge. Real world story: My mother and I entered Lowe's,...

TIP 21: Raise Your Voice or Shout Back.

by Barbara Khozam | Sep 6, 2012 | Customer Service Escondido

After all, the one with the loudest voice wins. Negative Ned Says... “If the customer yells at me, it’s perfectly okay for me to yell back. I have to defend myself. I have feelings too, you know.” Positive Paul Says... “This is a tough one. When someone is yelling at...