Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
Top Five Ways to Ruin Praise
Most people know that praise and recognition are good for business. It improves employee satisfaction, customer satisfaction and business profitability. But do most people know by how much? According to The Carrot Principle companies that recognize employees see a 3...
TIP 8: Don’t Introduce Yourself.
Your name is no one else’s business. Negative Ned Says... “What’s the point of introducing myself or wearing a nametag? I’ll probably never see this guy again, and he doesn’t care what my name is. I sure don’t care what his name is. In fact, I should probably turn my...
Tell People Why and They Just Might Comply
Real World Example: The other day, I had a dentist appointment. I was a little nervous since I hadn't had any dental work since I was a child - and that was NOT a pleasant experience. To say I was anxious is an understatement. I was downright petrified. I tried to...
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