Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
Have you handed over your customer service to Google?
A colleague recently shared his customer service experience of contacting his business email hosting service after having no access for more than 16 hours. Real World Story: “The customer service experience I’m about to share with you is a true story. I’m not crafty...
Are your employee incentive programs too outdated to elevate your customer service delivery?
A colleague recently shared his thoughts on old-school employee incentive programs, like Employee of the Month, as an organization’s internal booster of customer service delivery. Real World Story: “Recently, I’ve been thinking about how employers incentivize...
Can great customer service be better than medicine?
I recently had a medical emergency in which dealing with medical staff was more painful than my physical ailment. Through this experience, I discovered that I felt much better in the rare instances when I dealt with kind and caring medical staff. Their approach to...
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