Customer Service / Patient Experience Can Make Or Break A Business
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How has the pandemic improved your company’s customer service?
As we look back to a year of loss, anxiety and hardship, it’s difficult to imagine any benefit to the COVID-19 pandemic. However, one positive outcome is how organizations got proactive in their customer service efforts. For many, the continued existence of their...
Are your customer service efforts proactive in patient communication?
In any business, especially in the field of healthcare, how you communicate with customers or patients is vital. Not communicating effectively can literally kill your customer service efforts—and your reputation. A colleague recently shared the following story. Real...
A creative Thank You that WOWs customers
Has a business ever thanked you in such a way that it simply WOWed you? A friend of mine recently shared the following thank you story from an online business. Real World Story: “Hi Barbara. I just ordered two patches from Patch Panel, and I received one of the best...
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