A few weeks ago, a colleague shared his great customer service experience in receving his first Covid shot. The experience, however, was a little different the second time around. Real World Story: “I was off to get my second Covid shot, and I was looking forward to...

Because of the Covid-19 pandemic, medical organizations have had to scramble to adhere to CDC guidelines to ensure patients are kept safe. Not an easy job, and it’s been more important than ever to keep patients at the forefront of our attention and care while...

A colleague recently told me about the following experience at the Covid-19 vaccination site at the Los Angeles County Office of Education in Downey, California. Real World Story: “I hate syringes. I hate getting them shoved into my arm! Needless to say, I was not...